Why Our Clients Choose Us

We had one of those chats in the office today — the kind that makes you stop and think. 

We were talking about why our clients come to us.
Someone said something that really stuck with me: 

“It’s all about customer service — knowing your niche and being the best you can be so clients get the best experience possible.” 

That’s it, really. That’s us. 

We’re not about “stack them high” or “serve yourself.”
Sure, we’re about to launch a self-serve translation function — because we do listen to what our clients want and make it easier for them to access our services when they need them. 

But at our heart, we’re more of a butler service — we look after the whole experience, not just the task. 

Case in point: last Saturday night.
It’s 11pm. One of our legal clients emails asking for an urgent sworn translation.
This is someone who uses AI translation tools all the time and has in-house editors.
But when it really mattered — when his team wasn’t available — he came to us. 

Within ten minutes, one of our team replied. He didn’t hesitate.
He reassured the client, stayed up waiting for the next documents to come through, and got everything moving so the translation was ready by Sunday morning. 

No one asked him to do that. He just did. Because he cared. 

That’s the difference between using a tool and delivering a service.
AI is brilliant, but it can’t decide to go the extra mile when someone’s under pressure. 

That’s why at Accentua, we’re proudly human.
And maybe just a little bit outcome-obsessed. 

#Accentua #Gotyourback #Onyourteam #Proudlyhuman #Urgenttranslation #Customerservice #Traslationservices